Need a hand with TeleRetro, or want to talk to the team? Pick the address that fits your question and email us. We'll get back to you.
- Help using the TeleRetro app: support@teleretro.com
- Business and Enterprise plan queries: sales@teleretro.com
- General questions and feedback: hello@teleretro.com
How do I get support for the TeleRetro app?
Email support@teleretro.com for anything to do with using TeleRetro. That covers your account, your retros and pulse surveys, and integrations such as TeleRetro for Slack.
To help us fix things quickly, tell us:
- what you were trying to do, and what happened instead
- the page or retro you were on
- a screenshot, if you can grab one
You might find a faster answer in our FAQs. If TeleRetro isn't loading at all, check the status page first.
Who do I contact about Business and Enterprise plans?
Email sales@teleretro.com with any question about our Business and Enterprise plans. That includes pricing for larger teams, single sign-on with Okta or Azure AD, and security questions from your procurement team.
You can compare plans on our pricing page and read how we look after your data on our security page.
How do I contact TeleRetro about anything else?
Email hello@teleretro.com for general questions, feedback and product suggestions. If there's something you'd like TeleRetro to do better, we'd love to hear it.
How do I export or delete my data?
Organisation owners can export their data at any time. In TeleRetro, open your organisation settings, find Export Data and select Download. You'll get a snapshot of your organisation's data, including team action items and retro insights.
You can also export a single retro by email:
- On the Free plan: once a retro is archived, open its options menu in your list of retros and select Export data via email.
- On a paid plan: open the retro's summary, select Export this retro, then Email to me.
Email support@teleretro.com from the address on your TeleRetro account to have your account and data deleted. We complete deletion requests within 30 days.
You can read more about how we handle personal data in our Privacy Policy.
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